"ProLingua is by far the best automated interpreting aid that I have reviewed to date. In my opinion, this product has the potential to significantly improve cross-lingual communications in a number of health care venues, freeing up on-site interpreters for more complex communications. I would recommend that any hospital, clinic or commercial pharmacy consider adding ProLingua to its array of language access services." -- Cindy Roat, Medical Interpreting Thought Leader |
Improving Care Through Better Communications
ProLingua gives health care providers an easy-to-use, software-based translation solution for communicating with patients who are limited English-proficient (LEP).
With ProLingua, you can accurately explain to an LEP patient what you are doing and what you want to do, and give detailed follow-up care instruction -- all in your patient's own language. Ask your patient basic questions and discover why they are there so you can respond quickly with the appropriate treatment.
Your hospital is taxed, your staff is stressed, and your patients need your help now. When an LEP patient enters your hospital, you need to find an interpreter -- you may even have to resort to speaking through a family member who may also have language challenges. Wait times increase, frustration levels grow, and quality of care for all of your patients is compromised. As an enterprise-wide software solution, ProLingua helps administrators extend language support to every aspect of care -- efficiently and affordably -- allowing on-site interpreters to devote their attention to the most critical need situations.
What is ProLingua?
ProLingua is a Web-enabled software application designed to improve communication between health care providers and LEP patients.
ProLingua empowers every hospital employee with the ability to immediately and effectively engage LEP patients without dependency on a live interpreter. ProLingua is designed to complement a healthcare organization's exisiting language access service to optimize service, reduce wait times, and improve overall service to the patients. ProLingua is not a replacements for live interpreters. Rather, it helps fill the gaps and enables interpreters to focus on the truly critical medical engagements that require the human touch.
The core solution delivers over 7,000 phrases organized by workflow categories and is designed to move an LEP patient quickly and effectively through each step of the medical encounter -- from registration to discharge. Supporting this foundation are communication modules unique to ProLingua:
MedPix
MedPix is a robust library of both static and animated medical illustrations used to visually represent anatomical topics. Through MedPix, caregivers are able to leverage dynamic, high-resolution images to increase patient comprehension when health literacy is low.
MedDemo
MedDemo is a library of audio/visual demonstrations of complex medical instructions and procedures. With MedDemo, health care providers have a dynamic tool designed to optimize patient understanding and compliance.
MedWizard
MedWizard is a step-by-step medication instruction generation engine. Physicians use MedWizard to reduce medication errors and ensure patient safety by delivering customized, accurate medication instructions in the patient's preferred language.
Cultural Competency Center
The Cultural Competency Center provides rapid access to basic cultural diversity information to address patient-specific needs relative to language, race, and religion. This module is designed to provide medical workers with the information required to deliver culturally-sensitive care to all patients.
Custom Discharge Instructions
ProLingua provides physicians and health care providers with a dynamic tool to design and deliver discharge instructions specific to every patient in their preferred language. The module facilitates the communication of discharge instructions both verbally and in print.
Key Benefits & Features
Direct, Accurate Communication -- Fast
Used as a complement to live interpretation services, health care providers are able to ask basic questions and give simple instructions directly to patients, in the patient's preferred language.
Simplified Conversations / Overcome Illiteracy
Easy-to-understand, voiced explanations plus visual demonstrations make it easy to communicate even complex medical information -- even to patients who can't read. ProLingua contains thousands of phrases and questions covering the most common provider-patient interactions. Patients respond to questions through a series of on-screen images or words and phrases that they select.
Time Savings / Regulatory Compliance
Providers no longer have to wait for interpreters or risk non-compliance with laws, standards and policies by using relatives, children, or other non-authorized interpreters.
Increased Patient Satisfaction
Patients experience less anxiety and are more compliant with instructions when they can understand what is being said -- and when they can trust they are being understood. Simple, courteous communications can have a dramatic impact on perceived quality of care. Waiting time is often reduced as well.
Reduced Errors
Create, print, and speak patient-specific discharge and medication instructions to every patient. Reduce miscommunication, medical errors, and patient noncompliance.
Cultural Understanding
Information on cultural cues -- including religion, customs and preferences -- gives users a better understanding of their patients. Gender-appropriate explanations and instructions are also built into the system.
Enterprise-Wide Licensing
Enterprise-Wide Licensing provides unlimited use within your entire facility. Every health care provider can simultaneously access ProLingua -- 24/7 and in every available language.