Webcast: Language & Cultural Barriers
in Health Care – A Growing Crisis
Approximately 26 million U.S. residents speak little or no English. More than 50
million speak a language other than English at home. What do these people have in
common? Most will pass through the health care system at some time, but will have
difficulty gaining access to services and communicating clearly with providers.
Date: Friday, September 19
Time: 9:00 am PST / 12:00 pm EST
Duration: 90 minutes
Panel Participants
Amy Wilson-Stronks, MPP, CPHQ
Project Director, Division of Standards and Survey Methods
The Joint Commission
Edward L. Martinez, MS
Senior Health Care Consultant
Former Assistant Vice President, National Association of Public Hospitals and Health
Systems
Jamie Silva-Steele, RN, MBA
Administrator, Ambulatory Services
University of New Mexico Hospitals
Cynthia E. Roat, MPH (Moderator)
National Consultant
Language Access in Health Care
Issues for Discussion
The language and cultural barriers facing limited English proficient (LEP) patients
pose tremendous risk to both patients and health care facilities. Miscommunication
leads to delays in treatment and increased risk of adverse outcomes. Hospitals are
struggling to improve the quality of care, and to cost-effectively comply with federal
mandates and upcoming Joint Commission guidelines.
Join us as we discuss these issues and explore strategies to address language and
cultural barriers.
Who Should Attend?
- Hospital executives concerned with improving patient care, ensuring regulatory
compliance, controlling costs, and improving operational efficiency.
- Heads of nursing and medical staffs affected by the inability to effectively
communicate with patients who don’t speak English.
- Leaders of language services wanting to improve the coverage, quality, and
utilization of the language support resources they deliver.
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