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1.
Based on the webinar presentations, I believe that technology can play an important role in improving language services in healthcare organizations.
Strongly agree
 (66.67%) |
Agree
 (30.00%) |
Neutral
 (3.33%) |
Disagree
 (0.00%) |
Strongly disagree
| (0.00%) |
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2.
What is your experience level with technology?
I am usually a technology champion within our organization
| (30.00%) |
I know enough to research and make recommendations
| (53.33%) |
I rely on others to make technology recommendations
| (13.33%) |
I am a novice
| (3.33%) |
|
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3.
Does your organization use video interpreting?
Yes
| (16.67%) |
No
| (83.33%) |
|
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4.
If you answered No to 3, are you considering video interpreting within the next year?
Yes
| (34.62%) |
No
| (65.38%) |
|
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5.
Does your organization use software-based interpretation solutions?
Yes
| (10.00%) |
No
| (90.00%) |
|
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6.
If you answered No to 5, do you see benefits of adding software to augment your existing language access services?
Yes
| (81.48%) |
No
| (18.52%) |
|
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7.
What barriers do you see in implementing technology solutions to help improve language access in your organization? (check all that apply)
Budget constraints
| (96.55%) |
Administrative buy-in
| (65.52%) |
Lack of technical expertise or support
| (44.83%) |
General hesitation within Interpretation Services
| (20.69%) |
Limited available solutions
| (13.79%) |
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8.
Major reason(s) you may consider implementing technologies include: (check all that apply)
cost-effectiveness
| (62.07%) |
make service more widely available
| (79.31%) |
provide faster service to staff
| (75.86%) |
improve patient’s perceived quality of care
| (89.66%) |
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9.
Our organization could benefit from technology in the following areas: (check all that apply)
Identifying patient’s language
| (37.93%) |
Tracking patient language data
| (58.62%) |
Scheduling interpreters
| (37.93%) |
Medication instructions
| (68.97%) |
Discharge instructions
| (55.17%) |
Translated vital documents
| (48.28%) |
Helping staff speak simple phrases directly to the patient
| (37.93%) |
Improving patient autonomy
| (37.93%) |
Improving health literacy
| (62.07%) |
Patient instructions & demonstration
| (58.62%) |
Patient educational material
| (65.52%) |
Directing incoming calls
| (34.48%) |
Telephone interpreting
| (27.59%) |
Video interpreting
| (41.38%) |
Staff education about language and culture
| (58.62%) |
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