Reliance on hospital and health department interpreters to support limited-English proficient (LEP) applicants often creates a lag in service. AVA eliminates this dependency by enabling LEP applicants with an interactive, self-guided application process in their preferred language.

The paper-based application process can be cumbersome and intimidating, often requiring staff to provide extensive support to applicants. AVA reduces the complexity of the process and empowers applicants with a user-friendly, intuitive application process

The Paperwork Reduction Act of1995 was enacted to reduce the burden of Federal paperwork on the public. AVA facilitates compliance with this mandate by gathering application data electronically, then transmitting it directly to the appropriate state agency for processing.