“Improving patient satisfaction with respect to medications is essential, because it is associated with improved health outcomes. In addition, under the Affordable Care Act, a certain percentage of Medicare reimbursement may be lost if a hospital fails to achieve certain HCAHPS scores. Improving these scores can therefore return a substantial bottom line benefit. While we expected Meducation to have an impact, we were impressed by how significant the effect was.”
“It really has improved the counsel we are able to provide our patients. As I shared, last month we saw patients from 40 different countries…and we are able to provide education on their prescription in their own language! We are all about providing good care and most importantly respecting our patients. Addressing patient needs in their own language is part of that respect."
“This is another step to assure language-appropriate communication between prescribers, consultant pharmacists and patients. We want patients and caregivers not to have to fight a language barrier when trying to understand medication instructions."
“There has always been a need for technologies that support the delivery of patient centered care. But with the tectonic shifts in healthcare now occurring as a result of the Affordable Care Act, this need has become truly acute. Our partnership with Polyglot
will allow us to capitalize on this sea change and better serve our clients.”
“More than 90 million Americans are considered low-health literate or have limited-English proficiency. Until now, there has not been a good way to deliver medication adherence information to this segment of the patient population. By integrating Meducation into our mHealth platform, we can reach patients with medication adherence information they can understand, on a mobile device that is always with them.”
“The depth of integration to the most popular pharmacy data management systems using Service-Link provides the pharmacy with automated Meducation CMI sheets deliverable to the patients preferred medium. This can move the printing of sheets out of the pharmacy and directly into the patient's preferred reading method. When delivered via our solution the patient can choose to print or view information on their tablet, mobile device or email.”
“In western New York, we have a rapidly growing refugee population from Southeast Asia and Eastern Africa and their healthcare treatment is compounded by language barriers, which puts them at a much greater risk for medication errors and poor medication adherence. Working with Meducation to give the providers who treat these refugees the ability to provide these patients with simplified instructions in the patient’s preferred language will greatly enhance their health care and treatment plans. These patient-centered instructions can significantly enhance the patient’s understanding of their medication regimen and address the issue of poor medication adherence.”